3 hard skills or competencies (industry competencies) for Operations Manager
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Explains the differences between current and future state value stream map.
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Level 2 Behaviors
(Light Experience)
Records types and varieties of resources for each production process to provide great scope for improvement.
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Level 3 Behaviors
(Moderate Experience)
Manages existing processes to standardize and eliminate waste through value stream mapping and other lean techniques.
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Level 4 Behaviors
(Extensive Experience)
Provides facilitation support for Value Stream Mapping activities across manufacturing operations.
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Level 5 Behaviors
(Mastery)
Leads enhancement of value stream mapping to achieve continued progress in metrics and goals.
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Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Explains the general scheduling principles within the manufacturing shop floor.
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Level 2 Behaviors
(Light Experience)
Follows scheduled work orders while maintaining accurate documentation of work conducted.
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Level 3 Behaviors
(Moderate Experience)
Plans and schedules work orders based on available resources to meet customer demands.
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Level 4 Behaviors
(Extensive Experience)
Provides improvement recommendations to streamline our work order planning and scheduling processes.
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Level 5 Behaviors
(Mastery)
Leads the design and implementation of activities related to scheduling work orders.
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4 general skills or competencies (Job family competencies) for Operations Manager
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains the operations protocols to be able to contribute to its goals and objectives.
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Level 2 Behaviors
(Light Experience)
Gathers insights to support the continuous improvement of business operations.
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Level 3 Behaviors
(Moderate Experience)
Submits regular operations performance reports to evaluate the production performance.
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Level 4 Behaviors
(Extensive Experience)
Partners with the operations management team to ensure various plans are executed as designed.
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Level 5 Behaviors
(Mastery)
Establishes strategies to drive effective operations management and improve company profits.
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Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Gathers fundamental inventory data to support inventory management activities.
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Level 2 Behaviors
(Light Experience)
Follows protocols in documenting daily deliveries, shipments, and suppliers' information.
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Level 3 Behaviors
(Moderate Experience)
Implements relevant controls to ensure the efficacy of the overall inventory management process.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory audits to optimize inventory control and make budget decisions.
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Level 5 Behaviors
(Mastery)
Directs the overall inventory planning, scheduling, forecasting, and control operations.
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16 soft skills or competencies (core competencies) for Operations Manager
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Lists the key elements of a strategic business performance management system.
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Level 2 Behaviors
(Light Experience)
Maintains open communication with leaders and stays receptive to unit's performance feedback.
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Level 3 Behaviors
(Moderate Experience)
Handles past performance review, business practices evaluation, and potential solutions research.
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Level 4 Behaviors
(Extensive Experience)
Monitors a business performance system to manage all financial processes.
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Level 5 Behaviors
(Mastery)
Outlines observations and recommendations for improving operational and financial performance.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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Summary of Operations Manager skills and competencies
There are 3 hard skills for Operations Manager, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Manager, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Manager, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.